Ponsseâs service agreements have increased by 47% in Finland
An increasing number of timber harvesting contractors are choosing to maintain their forest machines through Ponsse service agreements. At Ponsse, this has been reflected in a significant increase in agreement volumes over the last three years. At the same time, the company is continuing to systematically develop its service network in Finland â improving customer service and making everyday operations easier than ever.
-
Thatâs a remarkable amount of work hours for a single machine, the Norcar 600 owned by Erkki Rinne is taken well care of, it even has the original Diesel engine.
-
Kieran Anders is a forestry contractor working in the lake district. His work involves hand cutting and extracting timber using a skidder and tractor-trailer forwarder.
-
It is not possible to eliminate chain shot, but there are simple steps that can be taken to reduce the risk.
-
Arwel takes great pride in the fact that the mill has no waste whatsoever, âthe peelings are used for childrenâs playgrounds, gardens and for farm animals in barns in the winter and the sawdust has multiple uses in gardens and farms as well.
-
Timber hauliers need to encourage young blood in, and also look after the hauliers we have, we need make the sector a safe and positive place to work.
FIND US ON
âItâs important to us that our customers can focus on their core business â efficient and productive timber harvesting. The 47% growth in service agreements shows that our customers have found these agreements to be a practical solution for simplifying their work. Interest in service agreements has grown steadily in recent years,â says Jani Liukkonen, Country Manager for Ponsse Finland.
Service agreement makes a contractorâs work easier
With the Active Care service agreement, customers outsource all scheduled maintenance of their forest machines directly to Ponsse. Contractors do not need to remember the details of each service, and services such as the Maintenance Call alerts ensure the correct maintenance timing. Agreements tailored to the customerâs individual requirements always ensure the right service level, operating hours and content.
âThe planning of each service agreement is always based on the customerâs business and operating environment. This ensures that the service is carried out correctly and at the right time. At the same time, the contractor knows the service costs in advance,â says Pertti Rönkkö, After Sales Manager for Ponsse Finland.
The core of Ponsseâs service agreements consists of scheduled services designed for each customer and machine. On top of them, customers can select a wide range of preventive maintenance actions and additional services, depending on the machine and operating environment. They may include battery replacement, automatic greaser refills or machine washing.
âService agreements can be purchased for both new and used forest machines. A typical agreement duration is three years. Regular servicing keeps the machine reliable and productive, and fuel consumption stays at the right level. Proper and timely maintenance also helps preserve the machineâs value for resale,â Rönkkö adds.
Close to our customers throughout Finland
Ponsse offers the most extensive service network in Finland. The newest addition is the service centre that opened in Loppi in February. Today, Ponsse serves Finnish customers through 26 locations across the country. Around 200 forest machine professionals work within the network, supported by 40 service vans that support customers directly on logging sites.
âThe continued development of Finlandâs most extensive service network â as well as our maintenance and spare parts services â remains a strong focus for Ponsse. We manufacture the worldâs best forest machines, and we also want to offer our customers and their machines world-class service and spare parts services from morning to evening,â says Liukkonen in summing it all up.
Sign up for our free monthly newsletter here
Contact forestmachinemagazine@mail.com to get your products and services seen on the worldâs largest professional forestry online news network.
#homeoflogging #writtenbyloggersforloggers #loggingallovertheworld
Written by loggers for loggers and dedicated solely to the equipment used in forestry operations.